Public Offer

1. Definitions and Acceptance of the Offer

1.1. Contractor: Individual Entrepreneur De Luca Fabio. User: a legally capable individual aged 18 or over who uses the Service for purposes not related to business activities. Customer: a User who purchases paid services. Agreement: the agreement for the provision of AI OGO digital services concluded between the Contractor and the User by acceptance of this Offer.

1.2. Service: AI OGO, available through the website https://aiogo.ru, mobile applications, the personal account, MCP connections and other interfaces expressly designated by the Contractor. Model Provider: a third party that provides an artificial intelligence model or related infrastructure. Operation: an individual action launched by the User in the Service. Result: an automatically generated response, file or other material, where its creation is provided for by the selected Operation.

1.3. Credit: an internal notional unit for accounting for the available volume of services. Credits are not money, electronic money, digital currency, a security or an independent property right, do not accrue interest and may not be transferred, sold or exchanged for money, except for the calculation of a refund amount in cases expressly provided for by this Offer or by mandatory provisions of law.

1.4. Acceptance of the Offer consists of the User ticking a separate checkbox accepting the Offer and the Service Rules and subsequently registering and, with respect to a specific paid order, also paying for it. The Agreement is deemed concluded from the moment of acceptance. The plan terms, price, period, number of Credits and other information shown immediately before payment form part of the Agreement for the relevant order.

1.5. The Service Rules form an integral part of the Offer. The Personal Data Processing Policy describes data processing and does not replace separate consent where such consent is required by law. The “Payment, Subscription and Refunds” page explains this Offer; in the event of any discrepancy, the Offer and mandatory provisions of law prevail.

1.6. The Service is intended for persons located in the territory of the Russian Federation. By using the Service, the User confirms that they are at least 18 years of age, that the information they have provided is accurate and that they are capable of entering into the Agreement.

2. Subject of the Agreement and Nature of the Service

2.1. The Contractor provides remote access to software functions for creating and processing images, video, music, speech, text and other materials, interacting with AI models and using other functions shown in the interface. The Customer pays for the selected volume of services.

2.2. The Service arranges technical access to its own functions and to functions of third parties. The specific model, version, provider, set of parameters, speed, limits and availability may change, provided that this does not increase the already agreed cost of a launched Operation and does not deprive the Customer of a volume of services already paid for.

2.3. The Contractor may introduce, change or discontinue free functions, trial features, limits, queues, access methods and the range of models. The terms of a paid order are preserved to the extent shown to the Customer before payment, subject to this Offer.

2.4. The User independently selects the model, parameters, prompt and source materials. The Contractor does not provide legal, medical, financial or other professional advice and does not confirm the factual accuracy of automatically generated content.

3. Account

3.1. The User must provide up-to-date information, keep their access credentials confidential and promptly report any suspected unauthorized access. Actions performed after proper authorization are deemed to be actions of the User unless proven otherwise.

3.2. The User may not sell, transfer or rent out an account, grant mass access to it, create accounts to circumvent restrictions, or use another person’s payment instruments or identification data without a lawful basis.

3.3. The Contractor may request confirmation of email, phone number, identity, authority or the lawfulness of a transaction where reasonably necessary for security, payments, refunds, prevention of abuse or compliance with law. Certain functions may be restricted until verification is completed.

4. Credits and Performance of Individual Operations

4.1. The cost of an Operation depends on the model and the selected parameters and is shown before launch or is contained in a price table available to the User. By launching an Operation, the User instructs the Contractor to begin performing it and agrees to the deduction of the specified number of Credits.

4.2. An Operation is deemed performed once the Result is provided in the interface, in the history, via a link or by another method provided for by the Service. The Contractor’s obligation does not include achieving a subjectively expected artistic, semantic or commercial effect.

4.3. If processing of a request is terminated due to a violation of the Service Rules, requirements of law or the rules of a Model Provider, the Contractor may take into account the actions actually performed and the costs incurred. This does not limit mandatory consumer rights.

4.4. In the event of a confirmed technical failure as a result of which the Result was not provided, the usual remedy is the return of the deducted Credits to the balance or re-execution of the Operation, at the Contractor’s option, unless mandatory law requires otherwise.

4.5. One-time paid Credits are valid without time limit unless a different period is clearly shown before purchase. Subscription Credits are valid during the relevant billing period. Free, bonus, promotional, trial and compensation Credits may have a separate validity period and terms of use and may be cancelled in the event of erroneous crediting, abuse or termination of the relevant program.

4.5.1. If the Contractor discontinues the Service and cannot provide a volume of services already paid for, it notifies the Customer and refunds the cost of unused one-time paid Credits and of the unperformed portion of a paid subscription. The amount is determined based on the price of the relevant order, taking into account services actually rendered and documented costs related to performance of the agreement. Free, bonus and promotional Credits are not subject to monetary compensation. Mandatory consumer rights are preserved.

4.6. Where the balance contains different types of Credits, the order in which they are deducted is determined by the logic of the Service and may take into account the validity period, the source of crediting and the plan terms. Such deduction must not reduce the number of separately purchased Credits beyond the cost of the Operations launched by the User.

5. User Materials and Results

5.1. The User retains the rights to the materials they upload. The User warrants that they hold all rights, permissions and other lawful grounds necessary to upload, process and transfer the materials to the Contractor and to engaged Model Providers, including the consent of depicted persons, voice owners, personal data subjects and holders of intellectual property, where such consent is required.

5.2. For the period necessary for operating the Service, storing history, backup, ensuring security and handling support tickets, the User grants the Contractor a royalty-free, non-exclusive, worldwide license to technically reproduce, record, store, format, transform, transfer to engaged processors and Model Providers, display to the User and delete the User’s materials and Results. The Contractor may grant a correspondingly limited scope of rights to technical contractors solely for operating the Service, security and compliance with law.

5.3. The license under clause 5.2 does not give the Contractor the right to publicly advertise the User’s materials or disclose them to an indefinite number of persons without a separate basis. Anonymized and aggregated technical information that does not allow the User to be identified or their materials to be reconstructed may be used for analytics, security and improving the reliability of the Service.

5.4. The legal status of a Result is determined by legislation and the applicable terms of the Model Provider. To the maximum extent permitted by law, the User may use the Result obtained; however, the Contractor does not guarantee its uniqueness, eligibility for protection, the creation of exclusive rights, the absence of similarity to other materials, factual accuracy or suitability for trademark registration, advertising or any other specific use.

5.5. Before publication or commercial use, the User independently checks the Result, the facts, third-party rights, mandatory labeling, advertising requirements and other applicable restrictions.

6. Price, Payment and Subscription

6.1. The price is shown in Russian rubles in the interface before payment and is final for the relevant order unless the User has changed its composition. Payment is made by non-cash means through a payment partner. The Contractor does not receive or store full bank card details.

6.2. A one-time package does not renew automatically. A subscription is set up only after separate consent to recurring charges that is not pre-selected. Before payment, the period, the amount of the first payment, the procedure for future charges and the method for disabling auto-renewal are shown.

6.3. A monthly subscription renews for one month and an annual subscription for one year unless the User has disabled auto-renewal before the next charge. Auto-renewal can be disabled in the “Payment” section of the personal account; this stops future charges and does not terminate the period already paid for.

6.4. If the price for a future period changes, the Contractor notifies the User in advance by an available method. The new price applies only to a future renewal after the User has been given the opportunity to disable auto-renewal. If mandatory law or payment rules require new consent, no charge is made without such consent.

6.5. The Contractor sends the fiscal receipt and other payment confirmations in the manner prescribed by law to the contact details provided by the User.

7. Cancellation, Technical Errors and Refunds

7.1. Paid and used Credits, as well as properly performed Operations, are non-refundable, except in cases expressly provided for by the Offer or by mandatory provisions of law.

7.2. A Result not matching subjective expectations, the absence of a desired artistic effect, the existence of an alternative result, or a change by the User of their original purpose do not in themselves constitute a defect in the service or grounds for a refund.

7.3. A confirmed technical failure of an individual Operation is usually compensated by restoring the deducted Credits or by re-execution. A monetary refund applies where it is expressly provided for by the Offer, approved by the Contractor following a review, or required by law.

7.4. A request is considered individually, taking into account the history of Operations, the volume actually provided, the nature of the failure, confirmed violations of the Service Rules related to the disputed Operation, information from the Model Provider, costs incurred by the Contractor, payment data and mandatory provisions of law. Submitting a request does not mean it is automatically approved.

7.5. For a review, the User submits a support ticket through the private “Support” section or to support@aiogo.ru, stating the account email, date, amount, payment number, Operation identifier and the specific reason. The Contractor may request reasonably necessary additional information. An incomplete support ticket is considered after the missing information has been received.

7.6. A confirmed double charge or failure to credit a paid volume is remedied by crediting the corresponding Credits or by refunding the overcharged amount. An approved monetary refund is made to the original payment method; the time for the funds to arrive depends on the bank and the payment system.

7.7. The User may withdraw from further performance of the agreement in the cases and in the manner established by mandatory legislation. In determining the amount, services already rendered and costs actually incurred by the Contractor in connection with performance of the agreement are taken into account. Nothing in the Offer limits rights that by law cannot be limited by agreement.

7.8. Unjustified disputing of a payment, provision of false information, simultaneously demanding a refund from both the Contractor and the payment institution, or other abuse may result in suspension of the account for the duration of the review and recovery of documented losses in the manner prescribed by law.

8. Service Rules, Moderation and Access Restrictions

8.1. The User must comply with the Service Rules, the law, third-party rights and the applicable restrictions of Model Providers. Checks may be carried out automatically and manually before, during and after an Operation.

8.2. The Contractor may, without prior notice, temporarily restrict a particular function or suspend an Operation or access to an account where there are recorded indications of fraud, use of another person’s payment instruments or data, a disputed payment, circumvention of technical restrictions, violation of the law, the Offer, the Service Rules or the requirements of a Model Provider, or a threat to the security of the Service or third parties. The scope and duration of the restriction must be proportionate to the identified risk; after review, the restriction is lifted if the grounds are not confirmed. The procedure for notification and appeal is set out in clauses 8.4 and 8.6.

8.3. A material or repeated violation, fraud, use of another person’s data, circumvention of a block or a persisting unacceptable risk constitute grounds for terminating access. Where a review is necessary, the restriction may remain in place for a reasonable period.

8.4. The Contractor communicates the general category of the grounds where this is permitted by law and does not create additional risk. The Contractor is not obliged to disclose detection algorithms, anti-fraud signals, security information, confidential data of third parties or information whose disclosure would facilitate circumvention of protective measures or is prohibited by law.

8.5. Where access is terminated through no fault of the User, the remaining paid portion is dealt with under Section 7. In the event of a violation by the User, the Contractor may take into account services rendered, actual costs and documented losses. Free and promotional Credits are cancelled upon termination of access.

8.6. The User may appeal a restriction through private support by providing the information necessary for a review. Submitting a support ticket does not suspend security measures.

9. Liability

9.1. The Service and Results are provided with due regard to the probabilistic nature of AI. The Contractor does not guarantee uninterrupted operation, the constant availability of any particular Model Provider, freedom from errors, legal or factual accuracy, commercial effect or conformity with individual expectations.

9.2. The Contractor is not liable for the content of a prompt, the User’s decision to use or publish a Result, the User’s violation of the law or third-party rights, or failures of third-party infrastructure beyond the Contractor’s reasonable control. This clause does not release the Contractor from liability that cannot be excluded by law.

9.3. To the maximum extent permitted by law, the Contractor’s liability for a specific order is limited to direct actual damage and the amount actually paid for the disputed order. The limitation does not apply in cases where the law expressly prohibits such a limitation.

9.4. The User compensates the Contractor’s documented losses arising from the User’s culpable violation of third-party rights, the law, the Offer or the Service Rules, where the grounds provided for by law and a causal link exist.

9.5. A party is released from liability for non-performance due to force majeure circumstances. Failures of communications, providers and infrastructure are assessed taking into account their nature, the party’s control and the reasonable measures taken.

10. Changes to Documents and Functions

10.1. The Contractor may amend the Offer and the Service Rules to comply with the law and the requirements of security and Model Providers, prevent abuse, add functions, remove ambiguities and develop the Service.

10.2. Editorial, clarifying and technical changes, and changes that do not worsen the User’s position, may apply from the moment of publication. Material changes affecting the subscription price, the charging procedure, material obligations, licenses or other key rights apply after notice or new acceptance, where the latter is required by law or by the nature of the change.

10.3. A new version applies to orders placed after it takes effect. An order already paid for is not changed retroactively as regards the price and the volume provided, except for changes required by law or necessary to immediately eliminate a legal or security risk.

10.4. If the User does not accept a version requiring new acceptance, they must stop using the relevant functions and may disable auto-renewal. Access to functions for which the new version is required may be suspended until it is accepted.

11. Notices, Support Tickets and Disputes

11.1. Legally significant communications are sent to the account email, shown in the personal account or delivered by another method that allows dispatch to be confirmed. The User must keep their contact details up to date.

11.2. Support tickets are submitted through the private “Support” section or to support@aiogo.ru. Standard support tickets are generally considered within two business days; claims and refund requests are considered within the time limits established by law, usually up to ten calendar days in cases provided for by law.

11.3. The parties seek to settle a dispute by exchanging documents and Operation data. The pre-trial claim procedure does not deprive a consumer of the right to apply to a court or a government authority where such right is granted by law.

11.4. The legislation of the Russian Federation applies. Jurisdiction is determined by mandatory rules of law.

12. Contractor Details

Individual Entrepreneur De Luca Fabio INN (Taxpayer ID): 770165669069 OGRNIP (Primary State Registration Number of Individual Entrepreneur): 322774600382672

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