Payment, Subscription and Refunds

What Is Purchased

The User pays for AI OGO digital services, the volume of which is tracked in internal Credits. Credits are spent on Operations selected by the User. Their cost is shown before launch or in the available price table.

Credits are not money and are not intended to be transferred to other users or freely exchanged for rubles.

One-time paid Credits do not renew automatically and remain valid indefinitely, unless a different term is clearly shown before payment. Subscription Credits are valid for the corresponding billing period. Free and promotional Credits may have a separate term and conditions.

If AI OGO ceases operations and is unable to provide the volume of services already paid for, the cost of unused one-time paid Credits and the unrendered portion of a subscription will be refunded in accordance with clause 4.5.1 of the Offer. Free, bonus and promotional Credits are not subject to monetary compensation.

Pricing and Credit Delivery

The final price is shown in rubles before proceeding to payment. Payment is made on the secure page of the payment partner; AI OGO does not receive or store full card details.

Once payment is confirmed, Credits are automatically credited to the personal account, usually within a few minutes. Receipt is confirmed by the balance and an entry in the payment history. If the Credits have not been credited for more than 30 minutes, contact private support and provide the date, amount and payment number.

Subscription and Auto-Renewal

A subscription is set up only after separate consent to automatic renewal. The period and amount are shown before payment. A monthly subscription renews once a month, and an annual subscription renews once a year.

Auto-renewal can be disabled in the “Payment” section of the personal account before the next charge. Disabling it stops future charges but does not terminate or refund the period already paid for. The auto-renewal status is displayed in the account.

If the price for the next period changes, AI OGO will notify the User in advance and provide the option to disable renewal. Where the law or payment rules require new consent, charges at the new price will not be made without such consent.

When an Operation Is Considered Rendered

An Operation is considered rendered when the Result becomes available in the interface, in the history, via a link or by another prescribed method. A difference between an automatically generated Result and subjective expectations, a desired style or a commercial goal does not in itself constitute a technical defect.

If a confirmed technical failure prevented the Result from being provided, the usual compensation is the automatic or manual restoration of the deducted Credits or re-execution of the Operation.

Refund Requests

Paid and used Credits and properly rendered Operations are non-refundable, except in cases provided for by the Offer or mandatory law.

Each request is reviewed individually. The review takes into account the Operation history, the amount of services actually provided, the nature of the error, information from the Model Provider, payment data, confirmed violations of the Service Rules related to the disputed Operation, expenses incurred and mandatory provisions of law. Submitting a request does not in itself guarantee a monetary refund.

A confirmed double charge is refunded or credited by agreement with the User. Paid volume that was not credited is provided after verification; if it cannot be provided due to the fault of the Contractor, a decision is made on a refund.

For verification, send the following via private support or to support@aiogo.ru:

• the account email;
• the date, amount and payment number;
• the ID of the disputed Operation;
• a specific description of the problem;
• any additional information reasonably necessary for verification.

An incomplete support ticket is reviewed after the missing information is received. An approved refund is sent to the original payment method; the bank’s crediting time may differ from AI OGO’s review time.

The User retains rights that cannot be limited by the Agreement. In the event of a lawful refusal of further performance, services already rendered and expenses actually incurred by the Contractor are taken into account.

Payment Disputes

Before disputing a payment, it is recommended to contact private support so that the Contractor can verify the crediting and Operations. A knowingly unfounded chargeback, false information, simultaneously obtaining a refund from multiple sources or other abuse may result in temporary blocking of the account and recovery of documented losses in accordance with the law.

Seller

Individual Entrepreneur Fabio De Luca TIN (INN): 770165669069 OGRNIP: 322774600382672 Address: 19 Tatyanin Park St., Moscow Email: support@aiogo.ru Business hours: daily from 10:00 to 18:00 Moscow time