Service Rules

1. General Principle

1.1. The User may use the Service only lawfully and in good faith, with due regard for the rights and safety of others and for the technical limitations of the Service and the Model Providers.

1.2. The User is responsible for their requests, uploaded materials, selected settings, instructions given to other persons and the use of the Results obtained.

1.3. The absence of a specific example in these Rules does not mean that an activity is permitted if it in substance violates the law, the rights of others, safety or the normal operation of the Service.

2. Rights to Materials and Personal Data

2.1. Only materials that the User is entitled to use and to submit for automated processing may be uploaded.

2.2. It is prohibited, without a lawful basis, to upload other persons’ confidential information, trade secrets, payment details, documents, medical data, data relating to private life, images or voice recordings of other persons, or other personal data.

2.3. When using the image, appearance or voice of a real person, the User shall obtain the necessary consents on their own and shall not create a misleading impression that such person performed an action, made a statement or endorsed a product where this is not true.

2.4. Upon a reasonable request from the Contractor, the User must stop using the disputed material and provide information on the lawful basis for its use.

3. Prohibited Purposes and Materials

It is prohibited to use the Service to create, process, store or distribute materials or instructions that:

• violate the legislation of the Russian Federation or the rights of third parties;
• contain sexual exploitation of minors or sexualized depictions of a minor, or facilitate harm to a child;
• contain intimate images of a real person without a lawful basis, sexual violence, or threats of such distribution;
• are aimed at terrorism, extremism, mass riots, illegal trafficking of drugs or weapons, or other prohibited acts;
• contain incitement to suicide or instructions for causing serious harm to oneself or another person, or contribute to an immediate danger;
• are intended for fraud, phishing, extortion, document forgery, circumventing identity verification, payment manipulation or misleading people;
• unlawfully disclose personal data, private correspondence or restricted-access information, or make it possible to stalk, blackmail or identify a person in violation of their rights;
• infringe copyright, related rights, trademark rights, the right to one’s image, or other exclusive and personal rights;
• present a Result as an official decision, document, expert opinion or reliable evidence where this is not true;
• distribute malicious code, help gain unauthorized access to, or disrupt the operation of, an information system;
• are prohibited by the rules of the selected Model Provider or create an unacceptable legal, financial, reputational or security risk for the Contractor.

4. Prohibited Ways of Using the Service

4.1. The following are prohibited:

• circumventing restrictions, filters, limits, blocks, payment requirements or technical measures;
• mass registration, creating duplicate accounts to obtain bonuses, or using other persons’ promo codes contrary to their terms;
• using bots, scripts, macros, browser automation, headless browsers, parsers, crawlers, unofficial clients, gateways or other software tools for automated access to the Service;
• automated account registration, sending requests, launching Operations, downloading Results, managing payments, or any other automated interaction outside the tools officially provided by AI OGO;
• reselling access, creating shared gateways, transferring automated access to third parties, or arranging shared use of an account without the Contractor’s written permission;
• load attacks, or interference with the code, infrastructure, logging, billing, queue or other users’ data;
• attempts to extract system instructions, secrets, keys, personal data, internal security rules or confidential information;
• using erroneously credited Credits, payment instruments known to be disputed, refunds or chargeback procedures to obtain unpaid services;
• impersonating another person, a representative of an organization, a rights holder, a government authority or an AI OGO employee without authorization.

4.2. Any automation is prohibited, except for the use of tools expressly provided or designated by AI OGO for automated work: official website features, apps, the API, MCP and official integrations. Such automation is permitted solely within their intended purpose, documentation, technical limits and any separate agreement, if one is provided for. The mere technical availability of an interface, address or command, or the ability to automate an action, does not constitute the Contractor’s permission.

5. Moderation

5.1. Requests, materials and Results may be subject to automated and manual review by the Contractor and the Model Providers to the extent necessary to provide the service, ensure security, prevent abuse, provide support and comply with the law.

5.2. Moderation does not constitute prior approval of material and does not transfer the User’s responsibility to the Contractor. The technical ability to create or download a Result does not confirm the lawfulness of its further use.

5.3. The Contractor may refuse an Operation, hide or remove material, restrict a feature, require supporting information, or suspend or terminate access on the grounds set out in the Offer.

5.4. The Contractor may take into account a combination of signals, including content, context, activity history, linked accounts, payment risks, complaints, information from Model Providers and circumvention attempts. It is not necessary to wait for harm to occur before taking a protective measure.

6. Restriction and Termination of Access

6.1. The measure is chosen by the Contractor taking into account the nature, recurrence and potential consequences of the activity. It may be applied to the entire account, a specific feature, material, device, payment method or linked accounts.

6.2. In the event of an immediate risk, possible fraud, a disputed payment, or a demand from a government authority, rights holder or Model Provider, access may be restricted immediately and without prior notice.

6.3. Creating a new account after access has been terminated, helping another person circumvent a block, or using linked details constitutes a separate violation.

6.4. The general category of the grounds may be appealed through private support. The Contractor does not disclose the information listed in clause 8.4 of the Offer.

7. Third-Party Complaints

7.1. A rights holder or other interested person may send to support@aiogo.ru a description of the violation, a link to or identifier of the material, information about their rights and contact details.

7.2. The Contractor may temporarily restrict access to the disputed material for the duration of the review, request explanations and provide information to the complaining party to the extent permitted by law.

7.3. Knowingly false complaints, forged documents and abuse of the procedure are prohibited.

8. Amendments to the Rules

8.1. These Rules are amended in the manner provided for by the Offer. Restrictions necessary to comply with the law, security requirements or the requirements of a Model Provider may apply immediately.