Private support
We can help with access, your credit balance, payments, refunds or technical errors.
Version dated August 24, 2026
How to contact us
Sign in to your account and create a private support ticket in the “Support” section, or email support@aiogo.ru. Include a brief description of the situation. For payment questions, add the date, amount and payment number, but never send your full card number, CVC/CVV or SMS code.
The standard response time is up to 2 business days. Claims and refund requests are reviewed within up to 10 calendar days.
Seller and service operator
- Full name
- Individual Entrepreneur De Luca Fabio
- TIN (INN)
- 770165669069
- OGRNIP (Primary State Registration Number of Individual Entrepreneur)
- 322774600382672
- Registration date
- June 23, 2022
- Registering authority
- Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow
- Address
- 19 Tatyanin Park St., Moscow
- support@aiogo.ru
- Business hours
- daily from 10:00 to 18:00 Moscow time